GH2422 Teamwork and Communication
GH2422 Teamwork and Communication Course is organized by National Certification Corporation (NCC).
Expiration: 12/31/2024
Objectives:
• Describe various reasons why teamwork is critical to patient care
• Define the composition of an effective team
• Analyze challenges that may result in ineffective teams
• Identify methods to be utilized which will allow for effective communication
• Define conflict and identify strategies to resolve conflict
• List methods that will assist in developing effective team communication
Content Outline:
• Introduction
• Why Teamwork?
• To err is human
• Joint Commission
• PSQIA Act of 2005
• Team STEPPS
• Teams vs. Groups
• Team Members
• Components of a Functioning Team
• Leadership
• Shared awareness
• Mutual support
• Communication
• Techniques to Enhance Communication
• Brief
• Huddle
• Debrief
• SBAR
• Call-out
• Check back
• Hand off
• Conflict Resolution
• Overview
• Strategies to resolve conflict
• Developing Effective Team Communication
• Training
• Simulation
• Additional Considerations
