Science of High Reliability Course
Science of High Reliability is organized by American Association for Physician Leadership (AAPL).
Original Course Release Date: February 2022
Course Expiration Date: February 2025
Access to Course Expires: 365 days from date of purchase
Description:
Defined simply, “high reliability” is the study of human performance in complex systems. Introducing The Science of High Reliability, taught by Jeff Norton, an AAPL DE Self Study in which Physician Leaders will explore the systems thinking, analysis of serious safety events, and techniques to minimize mistakes.
Examining topics like “how human error and latent system weakness combine to cause loss events in healthcare”, “the five behavior-shaping factors of reliable systems”, and “the three steps to culture change”, this curriculum will help physicians to both identify current failures and facilitate positive change in the healthcare organizations in which they work.
Ultimately, The Science of High Reliability covers strategies and tactics to recognize impactful opportunities, change organizational culture, improve team performance, and exhibit leadership behaviors.
Course Objectives:
• Define reliability, and describe how reliability can be measured and expressed.
• Describe how human errors and latent system weaknesses combine to cause events using Reason’s Swiss Cheese Effect.
• Describe how culture can shape behavior and prevent human error using Cook and Wood’s Sharp End model.
• Provide examples of the five (5) behavior-shaping factors and three (3) steps to culture change.
• Explain both safety and leader behaviors, and their selection process, within a hospital, service line, or single unit.
• Examine leader behaviors and their use within high-reliability organizations.
• Recognize impactful culture change opportunities (e.g., incident reporting, stopping the line, visual control, data movement/presentation, pattern recognition)
